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Live chat

2 articles tagged “Live chat”. Tags cut across categories, so you may find analytics, chat and product notes side by side.

Tagged Live chat

2 articles

ChatJul 2, 2026 · 6 min read

How two-way translation keeps cross-border support from losing the sale

A visitor in São Paulo asks a question in Portuguese at 3 a.m. Shanghai time. Here is how the conversation gets answered in minutes, in both languages, without a bilingual agent on shift.

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ChatMay 14, 2026 · 6 min read

Proactive chat invites that don’t annoy: rules we actually use

Most invites fire too early, everywhere, with the same sentence. Here are the triggers, copy and caps we run on our own pricing page, and how to tell whether they helped.

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