Contact Write to the people who build TapCub.
Sales, technical support, partnerships and press all land with the same small team. Pick a topic below so the right person reads it first, or open chat if you want an answer while you are on the page.
- Reply within one working day
- English and Chinese
- [email protected]
Four topics, four kinds of reply
Choosing a topic in the form routes the message. Here is what helps us answer in one round.
Sales and plans
Which plan fits, how volume is counted, yearly billing, invoices, and quotes for several sites or a larger team.
Include: monthly visits, number of sites, what you use today.
Within one working dayTechnical support
Snippet or SDK not sending, numbers that look wrong, bot filtering questions, imports and exports.
Include: site address, browser or SDK version, what you expected to see.
Within one working day; faster for paid plansPartnerships
Agencies managing client sites, site builders and hosts, affiliates, and integrations you would like to build.
Include: who you serve, how many sites, what you have in mind.
Within two working daysPress and content
Interviews, quotes, logo and screenshot use, and guest articles for the blog.
Include: your publication, deadline, what you need from us.
Within two working daysChat, email, the help center, or enterprise sales
The form is the slowest of these only because it waits for a person. Chat and the help center often answer faster.
Live chat
Opens the widget on this page. AI answers setup questions right away and hands off to a person when it should.
Open chat[email protected] for anything, including documents that do not fit a form.
Write an emailHelp center
Install steps for every platform, quotas, privacy, and a path for moving from another tool.
Open the help centerEnterprise sales
Self-hosted deployment, contract volumes, retention terms and a named success contact.
Talk to enterprise salesTell us what you need
A topic, your email and the message are enough. Add the site address if the question is about numbers you are seeing.
- 1We read it the same dayMessages go to a shared inbox the team watches on working days. You get a confirmation by email.
- 2One person repliesThe person who answers is the one who will keep the thread — no ticket numbers to quote back.
- 3Follow-up if neededFor support questions we may ask for a screenshot or a short screen share.
- Working days in Asia/Shanghai, Europe and US Eastern time zones.
- Your message is used only to answer you.
Already a customer with a billing question? Open billing in the console
The six questions we get most often
Each has a page with the full answer. If yours is here, you save a day.
Agencies, builders and enterprise buyers have their own doors
If you manage sites for clients or buy for a company, these pages answer most questions before the first email.
Partner program
Three programs — agencies, site builders and affiliates. Terms are agreed by email after you apply.
Enterprise
Self-hosted or private cloud, volume by contract, retention terms and a success contact.
Build an integration
Open API, webhooks and MCP. Tell us what you are building and we will list it.
Questions about contacting us
Still have a question?
Chat with the team behind TapCub — we usually reply within a few hours on business days.
How fast do you reply?
Within one working day for sales and support, two for partnerships and press. Paid plans are answered first. Chat on this page is usually faster for setup questions because AI answers from the help center immediately.
Is there phone support?
Not as a public line. Enterprise contracts include a named contact and scheduled calls; everyone else reaches us by chat, email or this form.
Which languages can I write in?
English and Chinese. Write in whichever you prefer and we reply in the same language.
I found a security issue. Where do I report it?
Email [email protected] with “security” in the subject. We acknowledge within one working day and keep you informed until it is fixed. Please do not post details publicly before then.
Can I ask for a feature?
Yes. Choose “Something else” and describe the job you are trying to do, not just the button you want. Requests are tracked and the changelog shows what shipped.
I want to delete my data or exercise a privacy right.
Account owners can delete sites and export data in the console. For requests about data held by a site that uses TapCub, contact that site; we act on the owner’s instruction. The privacy policy explains both paths.