AI chat & translation AI that answers from your knowledge base — and knows when to stop.
Import your help pages, documents and FAQs. The AI answers common questions in seconds, names the article it used, shows how sure it is, and hands the thread to a person when it is not. Visitors always see who is talking.
- Answers cite the source article
- Hands off when the article does not cover it
- Two-way translation, 18 languages
Example scenario: A visitor from Osaka asks about shipping at 2 am. The AI answers from your shipping article in Japanese; the postcode change that follows goes to Maya in the morning, with the order already attached.
- Avg. first reply
- 6 s
- Resolved by AI
- 61%
- Languages
- 18
JPVisitor from Osaka
AI answering · Maya on standbyHanded to Maya · order #1842 and visit path attached
AI answered
68%
of questions this month
Handed off
12%
not covered, or asked for a person
Rated helpful
4.6 / 5
212 AI replies rated
Three ways in. One place the AI reads from.
Import help pages from a URL, paste documents, or write FAQs by hand. Each article shows how often it was used, how it was rated and how often it led to a hand-off. Nothing outside it is used for answers.
- Import from a URL: we fetch the help page for you
- Paste documents and FAQ answers, up to 20,000 characters each
- AI drafts FAQs from past chats — you review, then publish
- Articles: 20 on Free, 200 on Pro, 2,000 on VIP 1, 10,000 on VIP 2
Example scenario: A SaaS team imports 140 docs pages. The AI answers pricing and setup questions that afternoon; three articles that keep causing hand-offs are flagged by morning.
Sources
Add source- help.yourstore.com86 pages imported from URLsPublished
- Returns policy 202612 sections · pasted by OwenPublished
- Hand-written FAQs34 answersPublished
- AI drafts from past chats7 waiting for reviewReview
Articles
Pro139 of 200 articles used
Most used this month
Asked- Shipping to Japan: times and dutyURL import · 96% rated helpful312
- Changing or cancelling an orderFAQ · 38% hand-off — flagged188
- Size guide for linen shirtsDocument · 91% rated helpful151
- Returns within 30 daysDocument · pinned in widget FAQ97
- Bulk pricing for teamsFAQ · 89% rated helpful64
- Warranty and repairsURL import · 85% rated helpful41
All 139 articles
Questions this month
1,842
to the knowledge base
Answered from articles
82%
direct FAQ match or retrieved
Flagged for review
3
high hand-off rate
Four steps between a question and an answer
The same path for every visitor, in every language. The only thing that changes is where the thread ends up.
-
1
Visitor asks
The message arrives in the thread with source, page and path attached. If the visitor writes in another language, it is translated first.
-
2
Knowledge base is searched
An exact FAQ match is answered directly. Otherwise the AI retrieves the closest passages from your enabled articles and writes from them only.
-
3
Answer with source and confidence
The reply names the article it used and shows whether it was a direct match or a retrieved answer. Visitors see the AI label and a “talk to a person” button.
-
4
Hand off when unsure
When no article covers the question, after the turn limit you set, or when the visitor asks for a person, the thread moves to the queue with everything attached.
Three modes per site: off, only while every agent is offline, or always first. Turn it off and visitors go straight to your agents or the offline form.
You decide where the AI stops
Choose when the AI answers, how many turns it gets, and what it says when it steps aside. The agent receives the whole thread — question, AI answer and the article used — so nobody repeats themselves.
- Mode per site: off, only when all agents are offline, or AI first
- No matching article means a hand-off — never a guess
- Turn limit per conversation (default 6), then a person takes over
- A “talk to a person” button on every AI message; agents can jump in any time
- Your own hand-off message, AI name and greeting
Example scenario: A visitor asks about a refund at 23:10. No article covers refunds, so the AI steps aside with your hand-off message, the widget collects an email, and the thread waits at the top of the morning queue.
Rules for this site
- AI modeOnly while all agents are offline
- Turn limit6 answers, then hand off
- “Talk to a person” buttonOn every AI message
- Hand-off message“A person will reply as soon as we are back.”
- AI name and greeting“Tap” · “Hi, I’m Tap, the store assistant.”
- Bring your own keyOff — using the included quota
Handed to the queue · 23:10 · Order 2201 and 4 photos attached
09:02 · Owen picked up the thread · AI transcript attached
Avg. first reply
6 s
AI, all hours
Hand-off rate
12%
of AI conversations
Resolved by AI
61%
no agent needed
Your agents write once. Visitors read in their own language.
The visitor’s language is detected on their first message. Agents see the original beside the translation and reply in whatever they speak; the visitor only ever sees their own language. AI answers from the knowledge base are translated the same way. Included from Pro.
- Auto-detect, or fix a target language per site
- Original and translation side by side for the agent
- Nothing is translated when both sides already match
- Knowledge-base answers are translated too, source name included
Example scenario: A Shenzhen electronics seller supports buyers in Spain, Brazil and Germany with one Chinese-speaking agent. Each buyer sees their own language; the agent sees one thread.
Agent view
EnglishVisitor view
SpanishClick any message to highlight its pair on the other side.
Sample data18 languages, detected automatically
Translation and AI replies work in every language below. Each agent sets their own working language; the visitor never has to choose.
Detected on the first message
No language picker in the widget. The first message sets the visitor’s language; you can override it per site when you only serve one market.
One language per agent
Every seat chooses a working language. A German-speaking agent and an English-speaking agent can share the same inbox and the same visitors.
One knowledge base, every language
Write articles once in your language. Answers are translated for the visitor, with the source article named in their language too.
Visitors always know who is talking
The AI is a helper for your team, not a disguise. These rules are built in and cannot be switched off.
Every AI reply is labeled
Automated messages carry an “AI” tag and the AI name you set — in the widget and on the hosted chat page alike.
A person can take over at any time
Agents can step into any AI conversation mid-thread. Every AI message has a “talk to a person” button, and the AI stops the moment it is pressed.
Full logs for every answer
Each AI reply records the question, the articles used, the match tier and the time. Visitors can rate answers; articles with a high hand-off rate are flagged.
Your data is not used for training
Conversations and knowledge-base articles are used to answer your visitors only. They are not used to train models — ours or anyone else’s.
AI replies are part of every chat plan
One reply counts once, whichever language it is sent in. Hand-offs, translations and agent replies are not counted. Prices in USD, billed monthly; pay yearly and save 40%.
Free
$0/mo
Try AI replies on one site
- AI replies / month
- 30
- Knowledge-base articles
- 20
- Seats
- 1
- Source and confidence on every reply
- Hand-off to a person
- AI label and logs
Pro
$12/mo
Per month, per project
- AI replies / month
- 300
- Knowledge-base articles
- 200
- Seats
- 3
- Two-way translation
- Bring your own key — OpenAI-compatible
- Remove TapCub branding from the widget
VIP 1
$39/mo
Per month, per project
- AI replies / month
- 2,000
- Knowledge-base articles
- 2,000
- Seats
- 10
- Everything in Pro
- 2,000 articles for large catalogs
- 180-day conversation history
VIP 2
$99/mo
Per month, per project
- AI replies / month
- 10,000
- Knowledge-base articles
- 10,000
- Seats
- 50
- Everything in VIP 1
- Priority support
- 12 months of conversation history
Where AI replies pay off first
Three places where the same questions arrive hundreds of times a month — and where a sourced answer in six seconds beats a queue.
Store support after hours
Shipping times, sizes, returns and “where is my order” make up most of the night-time questions. The AI answers them from your policies and collects a contact for anything else.
SaaS docs, answered in the product
Setup, pricing and “does it integrate with…” questions get an answer that links to the exact docs page. Low-confidence answers surface the docs you still need to write.
Cross-border, one agent
Buyers in five countries, one support person. The AI answers in the visitor’s language from one knowledge base; the agent only sees what the AI could not handle.
Knowledge-base AI vs. a scripted bot vs. a FAQ page
Category comparison — what you get with AI replies inside TapCub live chat, next to the two things teams usually have today.
| TapCub AI replies | Scripted chatbot | FAQ page | |
|---|---|---|---|
| Answers from your own articles | Yes | Pre-written branches | Yes |
| Names the source article | Yes | No | Visitor searches |
| Shows confidence, hands off when unsure | Yes | No | No |
| Hands the full thread to a person | Yes | New ticket | No |
| Answers in the visitor’s language | 18 languages | Per-language scripts | No |
| Knows the visitor’s page, source and path | Yes | No | No |
| Labeled as AI to the visitor | Yes | Varies | — |
| Setup time | Import a URL | Build flows by hand | Write pages |
Based on how each category typically works; specific products vary.
Frequently asked questions
Still have a question?
Chat with the team behind TapCub — we usually reply within a few hours on business days.
Which model answers, and can I use my own?
Replies use a hosted model by default and only your published articles as source material. From Pro you can bring your own key: set an OpenAI-compatible base URL and model in the chat settings, and replies then run on your account and no longer count against the monthly quota.
Will the AI make things up?
It answers only from the articles you have enabled, names the article it used and shows whether it was a direct FAQ match or a retrieved answer. When no article covers the question it hands off instead of guessing — it is instructed never to answer a neighbouring question or point the visitor elsewhere.
How do I update an answer that is wrong?
Open the article it came from, edit it or disable it, or add a new one; the change applies to the next question immediately. Articles that keep leading to hand-offs are flagged in the list so you see them first.
What counts as an AI reply?
One automated answer sent to a visitor counts once, whatever the language. Hand-off messages, translations of agent replies and the offline form do not count. Free includes 30 a month, Pro 300, VIP 1 2,000 and VIP 2 10,000.
What happens when the quota runs out?
Conversations already open keep going with your agents. New visitors see the offline form instead of the AI until the 1st of the next month. Upgrade or add your own key to lift the limit immediately.
Is customer data used to train models?
No. Conversations and knowledge-base content are used to answer your visitors only. Every AI reply is labeled, logged with its source and confidence, and a person can take over any thread at any time.