Live chat
Live chat shares the analytics snippet, so setup is a switch rather than a second script. These guides cover the bubble, the standalone chat page, two-way translation, AI replies and how agents are organized.
Guides in this category
The widget guide comes first. Translation and roles assume the bubble already works.
Turn on the chat widget
Chat loads on the snippet you already installed. Flip the switch, set the look, decide what happens offline, and share the standalone chat link where there is no website.
7 min readLast updated Sep 29, 2026
Read moreTwo-way translation and AI replies
Agents see the original and a translation; visitors see only the reply in their language. AI answers from your knowledge base first and hands over when it cannot.
6 min readLast updated Sep 26, 2026
Read moreTeam members, roles and agent routing
Five roles decide who changes settings, who reads reports and who only takes chats. Routing decides which online agent gets the next conversation.
6 min readLast updated Sep 10, 2026
Read moreThree more places to look
The help center covers the common path. For SDK references, release notes or a real person, use one of these.
Chat with the team
Describe what you tried and what you saw. Replies come from the people who build TapCub, usually within a few hours on business days.
OpenDeveloper docs
Full references for the web script, the 7 SDKs, the server API, webhooks and MCP — with every parameter and default value.
OpenChangelog
What shipped each week, with links to the guide that explains the new behavior. Useful when a screen looks different from a guide.
Open