More in Live chat
- Turn on the chat widget
- Two-way translation and AI replies
- Team members, roles and agent routing
- How do I add live chat to my website?
- Why is the chat bubble not showing?
- How do I change the chat widget’s color, position and greeting?
- What do visitors see when nobody is online?
- Can I share a chat link without a website?
- How do I open the chat from my own button?
- How does two-way chat translation work?
- How do I set up AI replies from my knowledge base?
- How are AI calls counted in chat?
- What can each team role do?
- How do I invite a team member?
- Who on my team can see visitors’ personal data?
- How are conversations assigned to agents?
- How do I create and use canned replies in live chat?
- All guides in this category
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Chat with usShort answer
Add data-chat="false" to the TapCub script tag on those pages. Chat stays off there; analytics on the page keeps working.
Hide on one page
The switch in Chat settings applies to the whole site. On a page where chat should not appear, such as checkout or a landing page with its own form, add the attribute to the tag:
<script defer src="https://static.pathclue.com/client.js" data-site="YOUR_SITE_KEY" data-chat="false"></script>Only chat is affected. Pageviews, events and autocapture on that page are sent as usual.
Hide on phones
Turn on Hide bubble on mobile under Live chatChat settingsAppearance. The bubble is then not shown when the window is narrower than 640 px or the browser identifies as a phone. Visitors can still reach you through the chat link.
Loading the launcher directly
You can also load the launcher yourself, for example to show the bubble without waiting for the first pageview:
<script defer src="https://static.pathclue.com/client.js" data-site="YOUR_SITE_KEY"></script>
<script async src="https://chat.askcub.com/widget.js"></script>A directly loaded launcher still follows the switch in Chat settings: if chat is off, no bubble appears.
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