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How do I invite a team member?

The three steps to add someone, the per-plan seat limits, and how to narrow a member’s scope.

Live chat1 min readLast updated Oct 28, 2026TapCub teamPart of Team members, roles and agent routing

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Short answer

Ask the colleague to sign up first, then add their email under Settings → Members and pick a role. The invite does not send a sign-up email — members are added by an email that already has a TapCub account.

Add someone

  1. Ask them to sign up first. The invite does not send a sign-up email. Members are added by an email that already has a TapCub account.
  2. Add the email and pick a role. The analytics plan’s member limit applies: 1 on Free, 3 on Pro, 10 on VIP 1, unlimited on VIP 2.
  3. Optional: narrow the scope. An Admin can restrict a member to specific channels, platforms or hostnames, hide property keys that contain personal data, and set a masking floor. Each list holds up to 50 entries.

Seats come from both plans

Turning a Viewer into any chat-capable role also checks the chat plan’s agent seats: 1 on Free, 3 on Pro, 10 on VIP 1, 50 on VIP 2. Analytics members and chat agents are counted against their own subscription, so a support-heavy team can pay for chat seats without upgrading analytics.

A member added for analytics does not use a chat seat until you give them a chat-capable role. See the two subscriptions.

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