More in Live chat
- Turn on the chat widget
- Two-way translation and AI replies
- Team members, roles and agent routing
- How do I add live chat to my website?
- Why is the chat bubble not showing?
- What do visitors see when nobody is online?
- Can I share a chat link without a website?
- How do I open the chat from my own button?
- How do I hide the chat widget on some pages?
- How does two-way chat translation work?
- How do I set up AI replies from my knowledge base?
- How are AI calls counted in chat?
- What can each team role do?
- How do I invite a team member?
- Who on my team can see visitors’ personal data?
- How are conversations assigned to agents?
- How do I create and use canned replies in live chat?
- All guides in this category
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Everything visual is on Live chatChat settingsAppearance; greetings are on the Greeting & translation tab. Changes apply on the visitor’s next page load.
Appearance settings
| Setting | What the visitor sees |
|---|---|
| Brand name, subtitle, logo | The header of the chat window. The logo works best square and must be 200 KB or less. |
| Primary color | The bubble and the send button. Choose a color that stands out against your page background. |
| Bubble position | Bottom-right or bottom-left. |
| Dark mode | Follow the visitor’s system setting, always light, or always dark. |
| Interface language | Follow the visitor’s browser, or fix it to English or Chinese. |
| Hide bubble on mobile | No bubble when the window is narrower than 640 px or the browser is a phone. |
| Visitor sound | A short sound when a reply arrives. |
Greetings and the teaser
Under Live chatChat settingsGreeting & translation you write two greetings: one shown while an agent is online, one while nobody is. Keep each to a sentence; a long opener reads like a pop-up people close.
The teaser is a short line that pops above the bubble once, about 4 seconds after a visitor arrives, and hides itself after 30 seconds. Visitors who already have a conversation do not see it. Leave it empty to turn it off.
Removing “Powered by”
The bottom of the chat window shows a small “Powered by” line. On the Chat Pro plan and higher you can switch it off with Remove “Powered by” footer on the Appearance tab; on Chat Free the switch is locked. Plans and limits lists what each plan includes.
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