More in Live chat
- Turn on the chat widget
- Two-way translation and AI replies
- Team members, roles and agent routing
- Why is the chat bubble not showing?
- How do I change the chat widget’s color, position and greeting?
- What do visitors see when nobody is online?
- Can I share a chat link without a website?
- How do I open the chat from my own button?
- How do I hide the chat widget on some pages?
- How does two-way chat translation work?
- How do I set up AI replies from my knowledge base?
- How are AI calls counted in chat?
- What can each team role do?
- How do I invite a team member?
- Who on my team can see visitors’ personal data?
- How are conversations assigned to agents?
- How do I create and use canned replies in live chat?
- All guides in this category
Still have a question?
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Chat with usShort answer
If the TapCub snippet is already on your site, turn on Enable live chat under Live chatChat settingsAppearance and reload the page. There is no second script to paste.
Turn it on
- Install the snippet first. Chat rides on the analytics snippet. If visits do not show in Realtime yet, start with where to paste the tracking code.
- Open Live chatChat settingsAppearance and switch on Enable live chat. Save. Pages that already carry the snippet pick it up on their next load.
- Reload your site. A tab that was open before needs one reload. The bubble appears in the bottom corner.
- Send a test message. Open the bubble and type anything. It arrives in Live chatInbox; reply once and check the visitor window receives it.
How it loads
After the first pageview the server tells the analytics script that chat is on, and it loads the chat launcher, widget.js, from the chat host (chat.askcub.com, or the chat host for your data region). The launcher draws the bubble; the conversation window itself only opens when the visitor clicks.
Loading the bubble writes nothing to the visitor’s browser. A conversation token is stored only after the visitor opens the chat window.
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