More in Live chat
- Turn on the chat widget
- Two-way translation and AI replies
- Team members, roles and agent routing
- How do I add live chat to my website?
- Why is the chat bubble not showing?
- How do I change the chat widget’s color, position and greeting?
- What do visitors see when nobody is online?
- Can I share a chat link without a website?
- How do I open the chat from my own button?
- How do I hide the chat widget on some pages?
- How does two-way chat translation work?
- How do I set up AI replies from my knowledge base?
- What can each team role do?
- How do I invite a team member?
- Who on my team can see visitors’ personal data?
- How are conversations assigned to agents?
- How do I create and use canned replies in live chat?
- All guides in this category
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Chat with usShort answer
Translation and automatic replies share one monthly budget of AI calls: 30 on Free, 300 on Pro, 2,000 on VIP 1 and 10,000 on VIP 2. One translated message is one call; one AI reply is one call. An exact match against a Q&A pair does not count.
What uses a call
Translation and automatic replies share one monthly budget of AI calls: 30 on Free, 300 on Pro, 2,000 on VIP 1 and 10,000 on VIP 2. One translated message is one call; one AI reply is one call. An exact match against a Q&A pair does not count, so well-maintained Q&A pairs stretch the budget. Usage is on Chat plan.
When the budget runs out
When the monthly budget is used up, translation and AI replies pause until the 1st of next month; human chat continues as normal. If you keep hitting the limit, raising the plan or tightening the knowledge base so more questions match a Q&A pair both help.
Quotas reset on the 1st in the site time zone — the same reset as event and conversation counters. See when quotas reset.
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