More in Account and billing
- Plans, quotas and payment
- Earn Pro for free
- What happens when I go over my monthly event quota?
- Are Analytics and Chat billed separately?
- How do I pay, and where do I find invoices?
- What happens when my paid plan expires?
- How can I get Pro without paying?
- How does the invite reward work?
- Can my traffic alone earn me Pro?
- What are points, and how do I redeem them?
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On the 1st of each month, at midnight in the site time zone. Both the analytics event counter and the chat conversation counter reset together.
The reset moment
Counters reset at 00:00 on the 1st of each calendar month, in the time zone set for the site. A site on UTC+8 resets eight hours before a site on UTC. You set this time zone when you create the site; it also decides where “today” is cut in every report.
Conversations are summed across every site you own for the chat quota, each in its own site time zone. Analytics events count per site.
What carries over and what does not
- Usage resets to zero. A new month starts the event and conversation counts fresh.
- Nothing rolls over. Unused events or conversations do not bank into next month.
- Earned Pro time is separate. It is appended to the end of your paid period and is not tied to the monthly reset.
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