More in Account and billing
- Plans, quotas and payment
- Earn Pro for free
- When do my monthly quotas reset?
- Are Analytics and Chat billed separately?
- How do I pay, and where do I find invoices?
- What happens when my paid plan expires?
- How can I get Pro without paying?
- How does the invite reward work?
- Can my traffic alone earn me Pro?
- What are points, and how do I redeem them?
- All guides in this category
Still have a question?
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Chat with usShort answer
Your website keeps working — the collector still answers 202 — but new events are not stored once the cap is reached, until the counter resets on the 1st or you upgrade. Recognized bots never count toward the cap.
What is stored and what is dropped
- Your site is unaffected. The snippet keeps loading and the collector keeps answering
202, so visitors never see an error. - New events are not stored. Once the monthly cap is reached, further events are dropped and the usage page shows an over-quota notice.
- Bots do not count. Recognized crawlers are excluded from the cap, so a crawl spike cannot use up your quota.
Dropped events are not recoverable. If you expect a traffic spike, upgrade before it — a higher tier starts immediately and the unused time on the lower tier is queued to run after it, not lost.
Where to see your usage
Open Analytics plan for the current month’s event count, the cap and the reset date. The monthly caps are 500K on Free, 1M on Pro, 3M on VIP 1 and 10M on VIP 2.
Avoid dropping data
Two options when you are close to the cap: upgrade (the new tier applies at once), or redeem 200 points → 100,000 extra events for the current month from Account settingsRewards. Earning Pro and extra events is covered in Earn Pro for free.
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