More in Account and billing
- Plans, quotas and payment
- Earn Pro for free
- What happens when I go over my monthly event quota?
- When do my monthly quotas reset?
- Are Analytics and Chat billed separately?
- How do I pay, and where do I find invoices?
- How can I get Pro without paying?
- How does the invite reward work?
- Can my traffic alone earn me Pro?
- What are points, and how do I redeem them?
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The product falls back to Free limits. Data beyond the Free retention window becomes read-only for 30 days so you can export or renew; after that it is deleted. Sites beyond the Free cap are paused, not deleted.
The fallback to Free
When a paid period ends without renewal, that product (Analytics or Chat) reverts to Free limits:
- Limits drop to Free. Event and conversation caps, seats and features follow the Free tier from the expiry date.
- Older data goes read-only for 30 days. Data beyond the Free retention window is kept read-only, so you can export or renew. After 30 days it is deleted according to the Free retention.
- Extra sites are paused. Sites beyond the Free cap of 10 are paused — not deleted — and resume when you renew.
Export anything you need before the 30-day read-only window ends. Deletion after it is permanent — see export and deletion.
Scheduling a lower tier is not the same as expiry
Buying a lower tier while a higher one is still active does not downgrade you today. It is scheduled to start when the current period ends, so you keep what you paid for until then. Expiry only happens when nothing renews. Plan details are in Plans and limits.
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